The situation
Sanjay Tools and Accessories runs a complex business — manufacturing and distribution of cutting tools, with processes that had grown around the people who ran them rather than around a system. Sales, service and finance each held part of the truth. Getting a single view of a customer, an order or an outstanding meant asking three people.
The complexity was real, not accidental: their process genuinely differs from a standard order-to-cash flow, which is why previous attempts at packaged software hadn’t fitted.
What we built
A Zoho One implementation covering CRM, Books, Inventory, Desk and Analytics, configured to their process rather than to a template.
Delivered under our Build-Run-Change model, with a consultative approach to process design — which the client has singled out as the difference.
Method
In the client’s words
“Pratik and team have been really good in implementation of our Zoho One instance. Our business is a complex process, but the way in which Fristine brings a consultative approach really makes our Zoho journey easy. We highly recommend Fristine — they will help you get maximum returns on your Zoho investment.”