The situation
RM preparation load was capping coverage — each quarterly review took two hours of assembly across holdings spread across custodians. Suitability evidence was assembled retrospectively, and the review pack was a manual collage of spreadsheets and PDFs. The bottleneck wasn’t advice quality, it was the time to prepare for each conversation.
What we built
Consolidated household view — on Zoho across product types and custodians — one screen, one truth
Automated review pack assembly — pulling holdings, performance, interaction history and suitability data into a ready-to-present pack
Cited-answer agent — over holdings and interaction history, so an RM can ask a question and get an answer with the source record attached
Meeting capture — producing minutes and action items against the client record automatically
Method
Industry
Wealth Management
What was measured
Preparation time per review, reviews on schedule, families per RM
Governance
Row level permissions by RM tested at UAT; agent retrieval inherits entitlements