The situation
RM preparation load was capping coverage — each quarterly review took two hours of assembly across holdings spread across custodians. Suitability evidence was assembled retrospectively, and the review pack was a manual collage of spreadsheets and PDFs. The bottleneck wasn’t advice quality, it was the time to prepare for each conversation.
What we built
Consolidated household view — on Zoho across product types and custodians — one screen, one truth
Automated review pack assembly — pulling holdings, performance, interaction history and suitability data into a ready-to-present pack
Cited-answer agent — over holdings and interaction history, so an RM can ask a question and get an answer with the source record attached
Meeting capture — producing minutes and action items against the client record automatically
Method
Industry
Wealth Management
What was measured
Preparation time per review, reviews on schedule, families per RM
Governance
Row-level permissions by RM tested at UAT; agent retrieval inherits entitlements